DealDey Customer Care Rant - Final Episode

DealDey Customer Care Rant - Final Episode

By Hafiz Adewuyi   March 23, 2014   2 comments :

This post is a sequel to two previous posts. You can find its immediate predecessor here, in which you can then find the first post of this rant series.

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On a fair note, I've decided that the first thing to mention in this final post, is that my issue with DealDey has finally been resolved, in a most favorable way. My order for the Sewing Classes deal which I had bought a few weeks ago, has been cancelled. Also, an order for a full refund of the money paid for the deal has been issued on their end. I really could not have asked for more. As a matter of fact, this is exactly what I had asked them to do for me in the very first e-mail. But they delayed; they delayed without excuse, and that is how they got me cross, so cross that I spent so much time penning down so much words.

Morning of last Thursday (20th March 2014), after still not getting any response to my e-mails, I decided to try something different. I picked up my phone, and full of despair, dialed DealDey's customer care line @ 01-4406237. After about three rings, a human being actually picked the phone. This was totally amazing, because my expectation was that I would still have to listen to their, "your call is important to us, please hold" BS for a few minutes (and worse still, at my own expense).

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DealDey/Konga customer care - Absolutely non-impressive (continued)

DealDey/Konga customer care - Absolutely non-impressive (continued)

By Hafiz Adewuyi   March 19, 2014   No comments :

This post is a sequel to one previous post. You can find the predecessor to this post here.

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Yes, DealDey chose silence when what was due to the customer was a few simple words explaining the status of the case. The interpretation of such to me, as I earlier stated in this much needed rant is that my case has been assigned a lowest priority, when judging from it's details, it's something that needs to be resolved/clarified quickly with a simple phone call to the training provider. It's dejecting to find such an unseemly trait in a business whose all essences, I have always admired.

As per treading the path of absolute silence, DealDey is not the first offender on this (as far as I am concerned). No, sister Konga was the trailblazer on that one. A few months ago, I had placed an order of two good looking shirts from their online store. The same day I placed the order, an agent of their called me, relaying the disappointing news that one of the shirts I'd order was OUT OF STOCK!!! Well, fair enough of you to inform me of this change in plans on time, I'd thought to myself. I agreed that the order be modified and the balance for the unavailable shirt be refunded to my account. In the same vein, I got another call a few days later that the size I'd chosen for the other shirt was unavailable. It was quite disappointing to hear that, but what could I do; I agreed to a refund, partly happy that I at least, got to keep my money.

Now, here is how the twist that revealed a laxity in the quality of their customer service was introduced into the story. As part of the payment for this shirt order, I had used all my accumulated loyalty points (which converted to about N200). However, when time came for my order payment to be refunded, Konga performed some magic in a logical world. Fine, they refunded the part of the payment deducted from my debited card. However, I observed that the part of the payment that was done using loyalty points was not. So, I went ahead to initiate a conversation with Konga care, assuming that it had been due to an error of omission. It turns out I was wrong; they actually intended the vanishing of my well-deserved points into thin air. Here's an excerpt of the conversation, which in my opinion, highlights a bleeding lack of tact on the part of this customer rep. and by extension, Konga:

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DealDey/Konga customer care - Absolutely non-impressive

DealDey/Konga customer care - Absolutely non-impressive

By Hafiz Adewuyi   March 18, 2014   No comments :

Given that I'm not the kind that says too much, I'm not exactly given to ranting. However, after numerous service delivery failures to me by both of these affiliated companies at different times, I think it's a necessity to put some words down and not just keep the grievances burning inside of me. I shall move in reverse chronological order, mostly because it's the latest whose details are clearest in my mind.

1. Sewing Classes Deal: 

Remembering this simply makes me shake my head at the degree of irresponsibility and mediocrity in customer service that widely characterizes businesses in Nigeria. One would think a modern company, founded and headed by respectable and well-educated persons would stand out in this area. Alas, common men who only care about how much they're taking home at the end of the month and lack the ability to key into their company's vision have found their way in hordes into these companies. Pardon me for this indiscretion, but this is the only explanation for the poor response my messages to DealDey help has gotten since yesterday, on an issue whose resolution or otherwise holds high consequence for me.  

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Zifah is a loser

Zifah is a loser

By Hafiz Adewuyi   March 09, 2014   1 comment :

It's palpable, the urge Zifah has to get acquainted with the damsel beside him in the vehicle. So much so it is, I suspect she herself might feel it and actually anticipate Zifah hitting on her any minute.

From the very second that Zifah stepped into the vehicle, Zifah knew tonight was his lucky night. Tonight, he has the rare privilege to sit beside such a beauty. But would sitting beside her be all he would do with this privilege, certainly not. He desires the next level of privilege; have her talk to him. Ahh. This is where it becomes hard. She probably would not initiate a conversation, irrespective of how much (or how little) she wanted to. She's probably just like Zifah himself, she wouldn't do anything even slightly risky. It's fine, it's fine for her to be that way. She's a lady, and that's how ladies are expected to be. Zifah, on the other hand, has absolutely no right to be risk-averse, especially when it comes to this kind of thing. He has an Adam's apple and is 6-feet tall. Alas, it so happens that Zifah is that way, the way only a lady should be.

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Afro Christmas - a Yuletide poem by Jumi

Afro Christmas - a Yuletide poem by Jumi

By Hafiz Adewuyi   March 02, 2014   No comments :

What is this rhythm,

that employs my heart's pulsation

Conga beats

The dance to December's début of redemption

Ushering with them, sonorous notes

Of an endless angelic song

Rendered by an innumerable company

Calling me to come belong

I watch enthralled, the power of Emmanuel's grace

Transport me, completely, out of certain disgrace

So quickly, with eyes unveiled, 

I behold the utter mystery, of this new born life

Unfettered by conjectures of history

And, it takes me to the depths, of the virginal, conception's, task

Suddenly, there's absolutely nothing left for me to ask

As incandescent, and certain gratitude,

Becomes, the bastion of my attitude,

Hosanna, these blessed eyes, have finally seen the master

They need no longer seek courage, elsewhere to muster

I have found enough, His baby brown eyes, as I gaze

Whilst, my fiercest distractions are set so fearlessly, ablaze 

(Izoromanya...)

For in this manger, lays, my strong tower of refuge

That drowns the droves of distractions, binge

There I must now rush in, spirit and soul, delightedly aflame

As the pills of orchestrated reconciliation, bellow, 

They bellow my own name

And way way, way beyond the deranged doodling of devilish 

dementia

I see emerging even now, mesh-work, for a masterpiece, by the 

Messiah,

Even eternity, must at last, decline that designation, to a 

special device

For this afro Christmas sake, it embraces  immortality, tight, to 

inhabit me on the inside

Happy, happy Afro Christmas

(Melodious chant in some non-Nigerian African language (Zulu?)...)

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Business Series (Introduction)

Business Series (Introduction)

By Hafiz Adewuyi   March 01, 2014   No comments :

The first intentional profit I ever made in my life was while I was at Ijanikin (FGCL, High school, Boarding house); final year. Like most other petty businesses that I have run in my lifetime, it was started accidentally. I wonder if that is a good thing or a bad thing (I lean towards the latter).

Well, the goods in this business were sachets of raw Indomie noodles. I had smuggled about a carton of them into the boarding house. It's a wonder how I managed to convince my mum to allow that since she was convinced that eating uncooked noodles causes cancer (duh! We were not allowed to cook at all in the hostel). Besides, she was the disciplinarian mama who would not aid and abet her kid in defying authority. 

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